Return policy

 
Under normal circumstances, unless approved by Big Fishing Fans at its sole discretion, Big Fishing Fans will not accept any request for return or refund of Products upon delivery or collection of Products.
 
1. Big Fishing Fans shall use reasonable efforts to ensure that orders are correctly fulfilled and shall deal with any discrepancies in the following manner, provided they are reported via the below channels in accordance with the timelines specified below:
 
(a) If any Product proves to have quality problems, or have been delivered or provided for pick-up in a damaged condition, expired, omitted in the delivery/pick-up, or if a wrong Product is delivered/provided for pick-up, Big Fishing Fans shall refund to the Customer the Price of that subject Product or replace the subject Product.
 
(b) Customers should keep the integrity of the returned product(s), including the accessories, tags, and labels of the goods; the returned product(s) must be kept of original quality when they were sold, and will not affect secondary sales.
 
(c) Customers can raise the refund request by logging in https://bigfishingfans.com, check the order history, look up for the corresponding order and follow the instruction to submit the refund request within 14 days of receipt of the delivery or pick-up. Customer can also contact our customer service for refund request within the aforesaid 14 days by sending email to sales@bigfishingfans.com.
 
(d) If any Product which was not included in the Customer’s order is delivered to the Customer or provided for pick-up by mistake, Big Fishing Fans reserves the right to collect those Products.
(e) If the Customer is charged more than the Price of a Product, Big Fishing Fans shall refund to the Customer the difference.
 
(f) Big Fishing Fans will not refund or rectify discrepancies as aforesaid 14 days after delivery/order pick-up.
 
(g) All gift items / stamps must be returned together with the returned Products. Otherwise, Big Fishing Fans reserves the right of final decision in refund approval.
 

2. Big Fishing Fans’s total liability to any Product delivered/picked up in the aforesaid circumstances is limited to refund of the Price of the Product or replacement specified above. All other remedies are expressly excluded.If your return is not a result of an platform error, we will not refund the original shipping fees.

 
3. Refunds shall be credited to the same credit card account which the Customer used for placing the order.
 
4. In case of dispute, Big Fishing Fans reserves the right of final decision.