Shipping Policy

 

1. All expected delivery dates and times are estimated only, and you will receive prior notification from us in relation to actual delivery arrangement once your order and delivery are confirmed. For any orders placed by you for delivery by Big Fishing Fans, Big Fishing Fans shall use reasonable endeavours to deliver the Products ordered to the delivery address provided by you, Big Fishing Fans shall not be liable for any delays, change of delivery time or non-delivery for causes beyond its control.
 
2. Big Fishing Fans shall deliver the Products as listed on a Customer’s “My Shopping Cart” on this Site following the completion of an order. The Customer is required to include all purchase items (including free gifts and redemption items, if any) in the shopping cart when placing the order.
 
3. Big Fishing Fans (in its sole discretion) will only provide delivery to below countries and regions: Singapore, Hong Kong, Canada, U.S., SEA regions and UK. Delivery service will not be provided on Sunday and public holidays.
 
4. You shall notify Big Fishing Fans promptly via our customer service by sending email to sales@bigfishingfans.com of any changes to the information provided including delivery address so that Big Fishing Fans can communicate with you effectively and to deliver the Products to you.
 
5. Big Fishing Fans will charge the delivery fees according to different regions:
 
Singapore 3-5 business days Free shipping
Hong Kong 5-7 business days US$15
South East Asia Region 5-7 business days US$15
North America Region 5-7 business days US$25
UK 10-15 business days US$25
 
Big Fishing Fans will NOT be liable for the loss of items following their delivery to your address. Big Fishing Fans reserves the right to use a substitute delivery courier or service. In such circumstances, Big Fishing Fans reserves the right to charge you an extra delivery fee. Please feel free to get in touch to discuss alternative delivery options if required.
 
6. Big Fishing Fans reserves the right to decline delivery of the Products to any Customers at its sole discretion absolutely.
 
7. In case of any dispute, the decision of Big Fishing Fans is final and binding.
 
If there are any questions, please contact us at sales@bigfishingfans.com.